Shipping Policy
At Dealestro, we aim to provide a smooth, reliable, and timely shipping experience for all our customers. Please read our Shipping Policy carefully to understand how your orders are processed, shipped, and delivered.
Order Processing Time
- All orders are processed within 1–3 business days after payment verification.
- Orders placed on weekends or public holidays will be processed on the next business day.
- During high-demand seasons or promotional periods, processing times may be slightly longer.
Shipping Time
Please note: These are estimated shipping times. Actual delivery may vary due to customs delays, carrier issues, or other factors beyond our control.
Shipping Confirmation & Tracking
- Once your order is shipped, you will receive a shipping confirmation email with a tracking number.
- Tracking information may take 2–5 days to update after the courier scans the package.
- Customers are responsible for providing a correct and complete shipping address.
Customs, Duties & Taxes
- International orders may be subject to customs fees, import taxes, or duties depending on your country’s regulations.
- These charges are not included in the product price or shipping cost and are the responsibility of the customer.
- Dealestro is not responsible for delays caused by customs processing.
Delayed or Lost Shipments
Although delays are rare, shipping times may be affected by factors such as:
- Weather conditions
- Customs inspections
- High-volume periods
- Carrier delays
If your package is significantly delayed or appears lost, please contact us. We will assist you in tracking your order and resolving the issue.
Wrong Address Disclaimer
If a customer enters an incorrect or incomplete address and the order is returned or lost, Dealestro will not be responsible.
Customers must ensure that all address details are correct before placing the order.
Order Cancellations
Orders can only be canceled before they are processed or shipped.
Once an order has been shipped, it cannot be canceled.
Contact Us
If you have any questions about your shipment, tracking number, or delivery timeline, our support team is here to help.